Gaming should always be entertainment — a way to enjoy cricket betting, live casino tables, or a few rounds of Dragon Tiger without it ever becoming a problem. 92co is committed to keeping it that way. This page explains the tools, policies, and resources we have in place to protect every player on our platform.
Our Philosophy
Responsible gaming — or responsible gambling, as it is sometimes called — means playing with clear boundaries: knowing how much time and money you are comfortable spending before you start, and sticking to those limits regardless of whether you are winning or losing.
At 92co, we take this seriously not just because our international gaming license requires it, but because we genuinely believe a healthy gaming environment is better for everyone. Players who enjoy the platform within their means are happier, stay longer, and have a better overall experience. That is good for them and good for us.
Whether you are placing bets on a PSL match from Lahore, spinning slots from Karachi, or playing live Dragon Tiger from Islamabad — the same responsible gaming protections apply to you. All 92co responsible gaming tools are completely free and available to every registered member at any time.
Problem gambling is when betting behaviour starts to cause harm — financial, emotional, or social. It can develop gradually and is not always obvious to the person affected. Recognising the signs early is the most important step toward managing it.
All casino games and sports bets at 92co carry a house edge or inherent risk. There is no betting strategy that guarantees a win over time. Never use rent money, savings, or borrowed funds to gamble — only play with money you can genuinely afford to lose.
If you ever feel that your gambling is becoming more than just entertainment, reach out to the 92co support team 24 hours a day, 7 days a week. We will never judge you — we will simply help you access the right tools or take a break.
Player Protection Tools
Every registered 92co member has access to the following responsible gaming tools — all free, all available immediately from your account settings or via our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits can be made until the period resets. Lowering a limit takes effect immediately; raising one requires a 24-hour cooling-off period to prevent impulsive decisions.
Set a maximum session duration so the platform will remind you — or automatically log you out — after a defined period of play. Losing track of time is one of the most common early signs of problem gambling. This tool keeps you in control of how long you play.
Take a short break from 92co without fully closing your account. Cooling-off periods can be set from 24 hours up to 6 weeks. During a cooling-off period your account is suspended, you cannot deposit, and all marketing communications from 92co are paused.
Choose to exclude yourself from 92co for a defined period of 6 months, 1 year, 2 years, or 5 years — or opt for permanent exclusion. Self-exclusion is processed instantly by our team. You cannot reverse it during the chosen period. This is our most powerful responsible gaming tool.
Cap the maximum amount you can lose within a set time period. If your net losses reach your chosen limit, betting and gaming will be paused for the remainder of that period. Loss limits help you stay within a budget you are genuinely comfortable with before you start playing.
Enable on-screen reality check reminders at set intervals — 15, 30, or 60 minutes — showing how long you have been playing and your net session result. You can also review your full gaming history, deposits, and withdrawals at any time from your account dashboard.
Know the Warning Signs
Problem gambling does not always look like a crisis. It often starts quietly — a little more time on the platform, a slightly larger deposit to "win back" a loss. The warning signs below are not a diagnosis, but if several of them sound familiar, it is worth taking a step back.
At 92co we monitor player behaviour patterns for signs of harmful gambling. If our responsible gaming team identifies concerning activity on your account, we may reach out proactively to check in — this is part of our commitment to player welfare, not an intrusion.
Contact the 92co support team any time at [email protected] — available 24/7. You do not need to be in a crisis to reach out. Even if you are just unsure, we are here.
Chasing losses. Depositing more money to try to recover what you have already lost, rather than accepting a loss and stopping for the day.
Losing track of time. Regularly spending much longer on the platform than you intended, or feeling surprised by how much time has passed.
Gambling with money you cannot afford. Using funds earmarked for rent, utilities, groceries, or other essential expenses to place bets or make deposits.
Hiding your gambling. Feeling the need to conceal how much you are gambling — in terms of time or money — from family members or close friends.
Gambling to manage emotions. Using gambling as a way to deal with stress, anxiety, loneliness, or boredom rather than as straightforward entertainment.
Needing to bet more to feel the same excitement. Gradually increasing bet sizes or deposit amounts just to achieve the same level of engagement as before.
Unsuccessful attempts to cut back. Having tried to reduce your gambling — or stop entirely — but finding it difficult to follow through on that decision.
Self-Exclusion
Self-exclusion is the most decisive step a player can take. At 92co, the process is straightforward and handled with complete confidentiality. Once applied, self-exclusion cannot be reversed until the period you chose has fully elapsed.
If you need a permanent break, 92co offers indefinite self-exclusion with no end date. Your account will be closed and all associated marketing will stop immediately. Contact support to request this at any time.
Any real-money balance in your account at the time of self-exclusion will be returned to you via your registered withdrawal method, minus any applicable pending bonus wagering requirements, in accordance with 92co's Terms & Conditions.
Visit 92co.bet and sign in to your registered account. If you cannot access your account, contact our support team directly at [email protected] and we will process the exclusion manually on your behalf — no login required.
From your account dashboard, go to the Responsible Gaming section. You will find all available player protection tools here, including deposit limits, cooling-off periods, and the self-exclusion options.
Choose from 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Take your time with this decision — there is no rush. If you are unsure which period is right for you, our support team can help you think it through.
Confirm the exclusion via the on-screen prompt. You may be asked to re-enter your password as a security check. Once confirmed, your account is suspended instantly and all marketing communications are stopped immediately.
You will receive an email confirmation of your self-exclusion to the address registered on your account. Keep this for your records. If you do not receive it within a few minutes, check your spam folder or contact support to confirm.
Quick Reference
All tools listed below are available free of charge to every registered 92co player. There is no application process — simply visit your account settings or contact our support team.
| Tool | How It Works | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Cap daily / weekly / monthly deposits in PKR | Immediately (if reducing) | Available |
| Loss Limit | Stop play once net losses reach your set threshold | Immediately | Available |
| Session Time Limit | Auto-logout or reminder after set play duration | Next session | Available |
| Reality Check | On-screen alert every 15 / 30 / 60 minutes showing time played and net result | Next session | Available |
| Cooling-Off Period | Temporary account suspension from 24 hours to 6 weeks | Immediately | Available |
| Self-Exclusion | Full account suspension for 6 months to permanent | Immediately | Available |
| Activity History | Full log of sessions, bets, deposits, and withdrawals | Always on | Available |
Age Verification Policy
Every new 92co account must pass age verification before deposits or gameplay are permitted. We require a government-issued CNIC, passport, or driving licence. Players found to be under 21 at any point will have their accounts immediately suspended.
The 21+ age requirement is absolute. There are no exceptions, no workarounds, and no grace periods. If you are under 21, you are not permitted to register, deposit, or play at 92co under any circumstances. This rule applies to all players in all regions.
If you share a device with younger family members, make sure your 92co account is password protected and that you log out after every session. Consider using parental control software to restrict access to gambling websites on shared devices.
If you suspect that a person under 21 has registered or is using a 92co account — including a minor in your own household — contact our support team immediately at [email protected]. We will investigate and act without delay, in full confidence.
Common Questions
Log in to your 92co account to set your deposit limits, review your gaming activity, or activate a cooling-off period. All responsible gaming tools are right there in your account dashboard — free, instant, and always available.